Terms of Service
Welcome to Denver Party Ride! These Terms of Service outline important information about our services, responsibilities, and your rights as a user of DenverPartyRide.com. By using our services, you agree to these terms.
1. Service Disclaimer
Denver Party Ride is a booking agent for transportation services provided by affiliate companies. We do not endorse or recommend any specific transportation company, and we are not responsible for the services they offer. Your interactions with affiliate companies are subject to their terms and applicable laws.
2. Dispute Resolution
Any disputes with affiliate companies must be addressed directly with them. Denver Party Ride is not responsible for resolving disputes or claims arising from your dealings with affiliate services.
3. Release of Liability
You release Denver Party Ride, our officers, directors, affiliates, employees, and agents from any damages or claims resulting from disputes or interactions with affiliate companies. Denver Party Ride is not liable for injuries or claims that may arise during your use of affiliate services.
4. Payment and Refunds
All payments are non-refundable.
No cancellations are allowed, except in cases where Denver Party Ride cannot secure a vehicle for your event due to limited inventory caused by unforeseen circumstances, such as COVID-19. In such cases, you are entitled to a full refund.
For security and fraud prevention, we may request a copy of your credit card via email or fax.
5. Responsible Conduct
No one under 21 is permitted to consume alcohol in rented vehicles.
Smoking is prohibited in the vehicles.
Cleaning surcharges may apply for excessive cleaning, including vomit incidents.
You are responsible for all tolls and parking fees.
Unruly or disruptive behavior or illegal activities may result in removal from the vehicle with no refunds.
We are not responsible for lost, damaged, or stolen property.
Illegal drug usage is strictly prohibited and may result in early termination of service with no refunds.
6. Overtime and Upgrades
Overtime will be billed in hourly increments.
Denver Party Ride may offer upgrades based on availability, but availability is not guaranteed.
Downgrades are not allowed.
7. Sales Tax and Additional Charges
Sales tax may apply in certain states and is not included in rental prices.
Additional charges may apply if the final drop-off location is different from the initial pick-up location.
Credit card processing fees may be applied to your total rental price.
8. Severe Weather Policy
In the event of severe weather leading to a cancellation by the affiliate company, non-refundable payments can be used as credit toward a future booking of equal or greater value.
9. Refund Policy
Denver Party Ride will only process refunds if we are unable to secure a vehicle for you or if the vehicle completely fails to appear within one hour of the reservation time and location designated in your order, resulting in no services provided. In such cases, we will refund any payments made by you.
Denver Party Ride is not responsible for indirect, punitive, special, or incidental damages.
Any credit issued by Denver Party Ride must be used for a future booking of equal or greater value.
10. Quality of Service
Requests for refunds due to deficiencies in the quality of services must be made directly with the affiliate company providing the service. Denver Party Ride may offer credits for future bookings, but this does not constitute an admission of service quality.
11. Further Contract Obligations
According to this contract, you agree to the length, usage, charges, and any damages caused by your party during the rental period. The number of hours listed on this contract represents the minimum hours you are agreeing to pay, and you are responsible for any overtime incurred.
Our Firm Commitment to Your Privacy
Scope & Users
This policy applies to individuals worldwide who use our services to request limousine and bus transportation (“Users”). It does not cover information collected from partner transportation companies or other entities that collaborate with Denver Party Ride (“Suppliers”). If you are both a User and Supplier, this policy applies to your role as a User.
Information We Collect
We collect various data, including personal and non-personal information, as you use our services or interact with us:
Personal Information: This includes details like names, addresses, email addresses, phone numbers, and payment information. We use this data for transactions, customer support, and communication.
Device Information: Information about your device, such as hardware model and operating system, helps us optimize our services for your device.
Usage and Preference Data: We analyze your interactions and preferences to enhance your experience and improve our services.
Cookies and Similar Tools: We employ cookies and similar technologies for authentication, security, localization, and analytics. These technologies improve functionality but can be managed in your browser settings.
How We Use Your Information
We utilize your information for essential purposes, including:
Service Enhancement: Your data helps us provide, maintain, and improve our services. This includes processing transactions, developing new features, and offering customer support.
Communication: We may send important notifications, updates, and promotional materials via email, where permitted by law. You can always opt out of future emails.
Personalization: We aim to personalize your Denver Party Ride experience by recommending features, content, and advertisements aligned with your preferences.
Sharing Your Information
We may share your information in various ways:
Through Our Services: To facilitate the services you request, we share information with Suppliers and affiliated entities.
Third-Party Partnerships: Occasionally, we collaborate with third parties to provide you with special services or offers, and your data may be shared to fulfill your requests.
User-Generated Sharing: Your data may be shared when you interact with other apps, websites, or services integrated with Denver Party Ride.
Cookies and Identification Technologies
Denver Party Ride does not knowingly collect information from individuals under 18 years of age.
Changes to This Policy
We may update this policy, and significant changes will be communicated to you. Please review it periodically to stay informed.
Effective Date: 2024